Privacy Policy

1. Operator Information and Scope

This policy applies to the registration, group-buy, ordering, payment, delivery, pickup, support, chat, and related services provided through this site. Terms such as "personal information" are interpreted in accordance with the Act on the Protection of Personal Information of Japan and other applicable laws. For the operator details, please refer to our Commercial Disclosure under the Act on Specified Commercial Transactions.

2. Information We Collect

• Account information: Name, display name, email address, phone number, login credentials, language preference, and similar account data.
• Order and fulfillment information: Purchased items, quantity, delivery address, pickup location, pickup contact details, delivery notes, and fulfillment history.
• Payment-related information: Payment method, payment result, transaction IDs issued by external payment providers, bank transfer information, and uploaded proof-of-payment images. Card details are generally processed by the external payment provider.
• Support and communications: Inquiry content, chat history, refund reasons, submitted evidence, and support records.
• Usage logs: IP address, cookies, device information, browser information, access timestamps, and operation history.

3. Purposes of Use

• To operate user accounts, verify identity, manage sign-in, and provide multilingual display.
• To accept orders, process payments, arrange delivery or pickup, handle refunds, and respond to order inquiries.
• To share necessary information with group leaders, logistics providers, and payment processors for order fulfillment.
• To prevent and investigate fraud, impersonation, payment incidents, abuse, and violations of our terms.
• To improve the service, maintain stability, perform analytics, add features, and enhance quality.
• To comply with applicable laws, handle audits and disputes, and respond to lawful requests from authorities or courts.

4. Third-Party Provision and Outsourcing

Except where permitted by law, we do not provide personal information to third parties without your consent. However, we may share or outsource the minimum necessary information in the following cases to provide the service.

• Group leaders or responsible organizers: purchaser information required for order handling, delivery arrangement, pickup support, and refund review.
• Logistics providers and warehouses: address, recipient, contact details, and order data needed for fulfillment.
• Payment providers: transaction information necessary for payment processing, identity verification, fraud prevention, and refunds.
• Cloud, maintenance, and notification vendors: data required for system operation, maintenance, and communications.
• Authorities or legally authorized recipients when disclosure is required by law.

5. Cross-Border Processing and Security

• Some service providers or cloud environments may process data outside Japan.
• In such cases, we implement reasonable safeguards such as contractual obligations, access controls, authentication management, and protected communications.
• Access to personal information is limited to personnel and service providers who need it for operational purposes, and retention is limited to the period reasonably necessary for the stated purposes.

6. Your Rights

Subject to applicable law, you may request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your retained personal data. We may ask you to verify your identity before responding.

7. Cookies, Policy Updates, and Contact

• We may use cookies and similar technologies to keep you signed in, optimize display, and analyze service usage.
• When this policy is materially updated, we will post a notice on the site and, where required, request additional consent or provide further notice.
• Minors should use this service with the consent of a parent or legal guardian where required.